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Shipping & Returns

Shipping Policy

Shipping costs will be calculated at checkout & are stated below, we use the Royal Mail postage service and you can track your order via the tracking code on your shipping confirmation email.

UK 2nd class signed for (2-3 working days) £4.20

Free UK shipping for orders over £35

Delivery guides: Pre- orders: Your items should be dispatched within 14 working days unless otherwise specified. 

International Shipping tracked & signed for (7-10 working days) £16

Orders: Your items should be dispatched within 7 working days unless otherwise specified.

We are not responsible to customs fee's.

Please note: Of course we make every effort to dispatch your order on time, though there may be times when this may not be possible and unexpected delays occur. Delivery times are provided as a guide and are not guaranteed. If you have not received your item within the time advised, please get in touch and we will be happy to look into it for you. We use Royal Mail for most of our shipping.

 

Returns & Exchanges

Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival as a result of a manufacturing fault. If a product is faulty due to a manufacturing fault, please email us on sales@ashanticurls.com with a picture and/or video of the damaged item. You’ll also need the receipt or proof of purchase. If your exchange is accepted, we’ll send you instructions on how and where to send your package. We do not currently pay for returns shipping labels this is down to the customer to fund this.

Items sent back to us without first requesting an exchange will not be accepted. 

We will inspect these and on the bases of the inspection a replacement item will be sent out. Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately we can’t replace your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Exchanges will not be accept on any items for wrong sizing or if you changed your mind, due to hygiene reasons.

Refunds

In accordance with Consumer Contracts Regulations, under exemptions ‘tailor made’ and/or ‘broken hygiene seals’, refunds are only available where the item has arrived faulty as a result of a manufacturing fault. We will require evidence of this and will usually ask for a picture or a video of the item and for you to return the item back to us before deciding on a refund. We do not currently fund for returns labels, this is down to the customer to fund this.

You must also notify us of the fault within 2 days of receipt.  

Refunds will not be accepted on any items for wrong sizing, or if you’ve changed your mind, due to hygiene reasons. 

Additional non-returnable items:

* Gift cards
* Downloadable software products
* Some health and personal care items

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your proof. We will also notify you of the approval or rejection of your refund/provision of replacement item.


If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment, the funds can take a number of days to show. 

 

Sale items (if applicable).

Sale items are exempt from any refunds and cannot be returned.