Refund policy

RETURNS & EXCHANGES

Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival as a result of a manufacturing fault. If a product is faulty due to a manufacturing fault, please email us on sales@ashanticurls.com with a picture and/or video of the damaged item. We will inspect these and on the bases of the inspection a replacement item will be sent out. Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately we can’t replace your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds

In accordance with Consumer Contracts Regulations, under exemptions ‘tailor made’ and/or ‘broken hygiene seals’, refunds are only available where the item has arrived faulty as a result of a manufacturing fault. We will require evidence of this and will usually ask for a picture or a video of the item before deciding on a refund. You must also notify us of the fault within 14 days of receipt.  

Refunds will not be accepted on any items for wrong sizing, or if you’ve changed your mind, due to hygiene reasons. 

Additional non-returnable items:

* Gift cards
* Downloadable software products
* Some health and personal care items

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your proof. We will also notify you of the approval or rejection of your refund/provision of replacement item.

If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment, the funds can take a number of days to show. 

 

Sale items (if applicable).

Sale items are exempt from any refunds and cannot be returned.