FQAs
Regarding COVID-19
Safety: We will continue to package your orders in a safe manner taking all the necessary precautions to ensure the safety of our delivery our customers. Gloves will be used when packaging and handling products.
Delivery: Orders will now be delivered twice a week. All can be tracked via the code you will receive in your shipping confirmation email.
Do you ship internationally?
- We do currently ship to the US, other countries to be added in coming months, please sign up to our mailing list to be alerted when this changes.
How much is shipping?
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Shipping costs will be calculated at checkout & are stated below, we use the Royal Mail postage service and you can track your order via the tracking code on your shipping confirmation email.
UK 2nd class signed for (2-3 working days for delivery) £4.69 (Postal strikes may affect delivery time)
Free UK shipping on orders over £85
US shipping 2nd class tracked & signed £16 10 working days for
delivery)
Free US shipping for orders over £120
When will my order be dispatched?
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UK orders will be dispatched within 7 working days from your order date.
- Us orders will be dispatched within 7 working days.
I think my mail is lost - I haven't received my delivery yet?
- We can’t be held responsible for lost mail. If you have not yet received your items we recommend you get in contact with royal mail.
- More details can be found here: https://www.royalmail.com/retail-compensation-policy-loss
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We currently do not offer exchanges or returns on items unless the item arrives damaged due to a manufacturing fault (see shipping and & returns for more details)
How can I contact you?
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Send us an email at info@ashanticurls.com
Can I use something other than water in my spray bottle?
- Water is recommended to stop pump becoming clogged.
- If liquid other than water is used please clean out the block after every use with lukewarm water helping to stop the pump becoming clogged.
- DO NOT use any chemicals within the bottle residue may remain within the bottle causing irritation or damage to you scalp, hair and or skin.
- If the pump becomes clogged we will not be liable for a replacement.
